Customer Service Advisor with Greek

Customer Service Advisor with Greek

Michelin is hiring!

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RESULTADOS CLAVE ESPERADOS
Gestión de Pedidos y entregas
• Captura, registra y compromete los pedidos cliente de acuerdo a sus necesidades, acuerdos y nivel de servicio definido
• Propone productos alternativos en caso de no existencia o penuria
• Si es necesario, optimiza, planifica y coordina la entrega con clientes y otros intervinientes

Supervisión de ejecución
• Maneja la cartera de pedidos cliente y supervisa su ejecución
• Hace de enlace con los interlocutores adecuados para asegurar las entregas en plazo y el compromiso de servicio
• Alerta de forma proactiva al cliente en caso de cualquier contratiempo, retraso o fallo en relación con el compromiso de servicio y se compormete en la búsqueda de  una solución para el cliente
• Informa y realiza el seguimiento con clientes

Gestión de peticiones
• Captura peticiones y reclamaciones cliente
• Analiza y porporciona la respuesta adecuada o resuelve el problema
• Contacta,sigue y cierra el bucle con el cliente
• Realiza análisis básicos de causas raíz básicos e implementa acciones correctivas para eliminar recurrencias.
• Comparte problemas recurrentes con los interlocutores internos pertinentes a fin de buscar soluciones

Soporte a las ventas
• Aprovecha las oportunidades de up-sell y cross-sell en respuesta a los pedidos Cliente, peticiones o gestión de portafolio

Aplica y mejora los métodos de trabajo
• Aplica normas y procedimientos (incluyendo reglas de control interno y embargo...).
• Contribuye al progreso continuo para mejorar los métodos de trabajo y la satisfacción del cliente

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

#LI-Hybrid