Customer Service Representative

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ABOUT MICHELIN

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.

Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.

Moving forward is also personal fulfillment, it is taking advantage of your strengths as well as your opportunities and being valued for your uniqueness; because your age, nationality, religion, gender, sexual orientation, marital status, race, color, disability or socioeconomic status is the differentiator that provides value. Diversity enables innovation, and this has been the reflection of our ambition and social impact for equity and inclusion. We invite you to join our team in the following role. 

CUSTOMER SERVICE REPRESENTATIVE

MISSION:

Guarantee right and timely customer invoicing of products and services by application of accurate prices and commercial conditions. 
Contributes to manage customers’ requests.

KEY EXPECTED ACHIEVEMENTS:

• Commercial Terms and Conditions (CTC) & price management.
• Analyses and challenges feasibility of commercial terms and conditions, based on business requirements.
• Verifies accuracy and consistency of collected data before entering them in the information system.
• Sets up the prices and commercial terms and conditions in the information system.
• Identifies rejections and manages the correction in the information system.
• Conducts data cleaning to rid the system of old, unused data, duplicate or incorrect data
• Request Management.
• Captures customer’s requests & claims related to commercial terms and conditions and prices.
• Analyses and provides issue resolution or appropriate answer.
• Contacts, follows up and closes the loop with customer.
• Performs root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions.
• Financial transactions traceability.
• Ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements.
• Produces and archives all supporting materials according to the rules in force in the territory covered.
• Apply and improve work methods.
• Applies legal, fiscal and internal control rules (including embargo’s rules).
• Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in related field.

• No prior experience

• English – Advanced C1

WHAT WILL YOU FIND WITH US?

• Attractive benefits package with direct contract.

• An environment of continuous development due to experiences in the same role and a digital and in-person platform of courses in different disciplines that enable future professional growth.

Apply Today!

We care about giving People a better way forward!

***Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity. In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disabilities, religion, gender, sexual preference, marital status, etc.**

Tus datos personales solo podrán ser transferidos a empresas de nuestro mismo grupo, con la finalidad de que lo consideren para las vacantes que en su caso estuvieran disponibles. Su información personal será resguardada bajo estricta confidencialidad, y para prevenir razonablemente el uso o divulgación indebida de la misma. Hemos implementado medidas de seguridad físicas, técnicas y administrativas de conformidad con la normatividad aplicable y al aplicar a la presente vacante usted está de acuerdo en compartir la información necesaria y su tratamiento. Estando siempre a su disposición los derechos ARCO que puede ejercitar. Para más información solicite el aviso de privacidad integral.