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MISSION
Manage and develop the team in order to achieve the results related to the team’s mission
Drive operations and performance by engaging employees towards the achievement of the entity’s objectives and customer satisfaction
KEY EXPECTED ACHIEVEMENTS
For a given Customer-to-Cash perimeter,
Managing and developing team:
Creates an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct team and among teams
Guides the team to set objectives, aligned with the objectives of the entity.
Ensures that the team have the adequate and suitable resources to complete its activities
Manages priorities and guides the team to balance the workload according to the defined priorities
Develops and supports direct reports' career plans and learning opportunities
Provides regular and timely feedback to direct reports’
Manages the staffing movements taking into account the expectations of employees, the needs of the team and the entity
Applies company policies and procedures in managing direct reports.
Facilitates change at team level.
Driving operations and performance :
Helps team members understand the broader vision and guides the team towards results achievement
Ensures the operations are conducted properly, according to processes, standards, and customer requirements
Organizes and optimizes the means and solutions necessary to meet the objectives
Evaluates operations performance against service level agreement in place and ensures corrective action plans are in place
Coordinates actions with partners/customers to optimize the performance level
Identifies the upcoming critical situations in order to anticipate actions
Continuously seeks to improve performance of operations, customer and employee satisfaction
REQUIREMENTS
At least 5 years experienced in Export Operation, Customer Service or Logistics & Supply Chain operation and Customs regulations background is preferred
Direct experience in team management
Strong leadership, empowering people and teams
Fluent in English (Autonomy / Efficient)
Strategic thinking, Logical & Analytical thinking, Problem solving and innovative skills
Able to work under high pressure and challenging situations
Bangkok Office : The 9th Tower (MRT Rama 9)
Hybrid Working Policy